Shipping Policy

Overview

We're committed to reliable, timely delivery of custom-printed products and training materials across the U.S., Canada, and internationally.

Shipping within the U.S. & Canada

• Orders typically ship within 3 business days of final print or order approval.
• FedEx is our primary carrier for fast, secure delivery.
• Tracking details are sent once your shipment is dispatched.

International shipping

• We ship to most countries. If you're outside the U.S. or Canada, please email us before placing your order to confirm delivery is feasible for your region.
• FedEx is preferred; where it isn't available, we may use other trusted carriers such as UPS or DHL Express.

Fulfillment & dispatch

Printing and order fulfillment are managed in India, with international shipments dispatched from there. We comply with applicable customs and shipping regulations in India, the U.S., Canada, and the destination country.

Customs, duties & delays

International orders may be subject to customs inspection, duties, taxes, or delays outside our control. Any import duties or taxes are the buyer's responsibility.

Content guidelines

We don't print or ship material that's offensive, illegal, or prohibited under U.S., Indian, or destination-country law. Submitted designs are reviewed for compliance before production.

Restricted countries

We don't accept or fulfill orders from countries or regions subject to U.S. government sanctions or trade restrictions, including those listed by the U.S. Treasury's Office of Foreign Assets Control (OFAC). We comply fully with applicable U.S. export laws and international trade regulations.

Contact us

Questions about a shipment can be sent to support@genialsoftwaresolutions.com or 302-433-6276.