Refunds are applicable only for specific services as outlined in your service agreement or contract. Eligibility depends on the terms agreed to at the start of the engagement.
Contact our customer support team within the timeframe specified in your service agreement, along with any relevant details or documentation to support the request.
Each request is reviewed individually against the agreed terms and conditions. Approval is at our discretion, based on that assessment.
Approved refunds are issued using the original payment method, unless otherwise agreed, and may be net of any applicable fees or charges. Processing time varies by the nature of the service and payment provider — we'll keep you updated on status.
Certain services — such as custom development work, consultation, or third-party expenses — may be non-refundable. Any such exclusions will be spelled out in your service agreement.
If there's disagreement about a refund, both parties will work in good faith toward a resolution, including arbitration or mediation if needed.
This policy may change without prior notice — check back for the current version before submitting a request.
Reach our support team at support@genialsoftwaresolutions.com or 302-433-6276.
Refunds