Shipping Policy

At Genial Software Solutions Inc., we are committed to ensuring reliable and timely delivery of your custom-printed products and training materials across the U.S., Canada, and globally.

Shipping Within the U.S. & Canada

• Orders are typically shipped within 3 business days after final print or order approval.

• We primarily use FedEx for fast and secure delivery.

• Tracking details are provided once the shipment is dispatched.

International Shipping

• We offer international shipping to most countries.

• If you are located outside the U.S. or Canada, please email us prior to placing your order to confirm delivery feasibility.

• While FedEx is our preferred shipping partner, if it is unavailable in your region, we may use other trusted international carriers such as:

  •  UPS

  • DHL Express

Fulfillment & Dispatch

• All printing and order fulfillment are managed in India, and international shipments are dispatched from there.

• We comply with all applicable customs and shipping regulations in India, the U.S., Canada, and the destination country.

Customs, Duties & Delays

• International orders may be subject to customs inspections, duties, taxes, or delivery delays beyond our control.

• Any applicable import duties or taxes are the responsibility of the buyer.

Content Guidelines

• We do not print or ship any material that is offensive, illegal, or prohibited under the laws of the U.S., India, or the destination country.

• All submitted designs are reviewed for compliance prior to production.

Restricted Countries Notice

• We do not accept or fulfill orders from countries or regions subject to U.S. government sanctions or trade restrictions.

• This includes, but is not limited to, nations listed by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

• Genial Software Solutions Inc. complies fully with all applicable U.S. export laws and international trade regulations.