Refund Policy

At Genial Software Solutions, we strive to provide excellent services and ensure customer satisfaction. However, in certain circumstances, you may request a refund for the services provided. Please review our refund policy outlined below:

Eligibility for Refund:

Refunds are applicable only for specific services as mentioned in our service agreements or contracts. The eligibility for a refund depends on the terms agreed upon during the initial engagement.

Refund Request Process:

To initiate a refund request, you must contact our customer support team within the specified timeframe mentioned in the service agreement. You will be required to provide relevant details and documentation to support your refund request.

Evaluation and Approval:

Each refund request is thoroughly evaluated by our team. We will assess the validity and grounds for the refund based on the terms and conditions agreed upon. Approval of the refund request is subject to our assessment and discretion.

Refund Methods:

If your refund request is approved, we will process the refund using the same payment method that was used for the initial transaction, unless otherwise agreed upon. Please note that the refund amount may be subject to deductions for any applicable fees or charges.

Timeframe for Refunds:

The timeframe for processing refunds may vary depending on the nature of the services and the payment provider. We will make reasonable efforts to process the refund promptly and provide you with updates on the status of your refund request.

Non-Refundable Services:

Certain services, such as custom development work, consultation, or third-party expenses, may be non-refundable. Such exclusions will be clearly communicated in the service agreement or contract.

Disputes and Resolutions:

In the event of any dispute or disagreement regarding the refund, both parties will work together in good faith to find a mutually acceptable resolution. If necessary, arbitration or mediation may be sought to settle the dispute.

It is important to note that this refund policy is subject to change without prior notice. We recommend reviewing the most current version of our refund policy before initiating a refund request.

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please reach out to our customer support team.